Open Shifts: 3pm - 11pm, 11pm - 7am

Travel required: 10%

Telecommute: Possible

cPanel is currently looking for driven individuals to be part of our technical support team.

Qualifications:

• US work eligibility
• Familiarity with rpm based *nix distributions (RedHat, Fedora, CentOS, etc)
• Familiarity with ports based Operating Systems (FreeBSD)
• Configuration and troubleshooting of:
  • Apache
  • BIND
  • Exim
  • MySQL
  • OpenSSL
  • PostgreSQL
  • PureFTPd

Special consideration will be given to candidates with the following skills:

• Configuration and troubleshooting of:
  • cPanel
  • WHM
• Customer service experience
• WebHosting experience

Job Duties:

• Answering customer questions / requests through our ticketing and phone systems
• Troubleshooting software issues and providing solutions
• Documenting repeated issues
• Coordinating with management and other departments to share knowledge

Benefits:

• Full Health, Vision and Dental coverage
• Flexible Spending Account
• Free on-site lunch
• Paid Vacation
• Tuition Reimbursement
• Casual Working Environment
• 401K Matching

Please send resumes or questions to jobs@cpanel.net Because of the volume of spam this email address receives, you will be asked to verify your email. If you do not verify your email, we will not receive your application.