Clearwire is an exciting, growing wireless broadband business. We are seeking a Technical Support Representative to provide outstanding technical support for Clearwire Customers.

We are looking for talented, driven individuals who are interested in:

• Advanced troubleshooting of wireless broadband, IP services, personal computers, wireless routers, wireless modems, email, voice services, multiple software applications, and other Clearwire hardware.
• Working effectively with team members to provide exceptional support for internal and external customers.
• Astonishing customers with friendly, fast, professional, and knowledgeable customers support.
• Accurately tracking customer issues and resolutions while proactively identifying trends.
• Exceeding key performance measurements defined by the leadership team.

Position Requirements

• Strong verbal and written communication skills
• Polite and professional demeanor
• Ability to quickly adapt to a dynamic environment and new technology of wireless broadband
• Excellent general customer service skills and a demonstrated technical aptitude
• Desire to exceed customer expectations and build a world class reputation for customer support
• General knowledge of personal computer hardware and software, Microsoft applications, PC and Macintosh systems
• Experience with wireless routers, VOIP services, PC security/firewall software is beneficial but not required
• Past customer service experience helpful, but not necessarily required

Successful candidates will possess the following:

Basic TCP/IP knowledge including:

•   Ping | Tracert | DNS resolution | ipconfig | DHCP

Ability to troubleshoot inbound and outbound customer calls including:

•   No radio signal | Customer setup | Identify and resolve Spyware and Virus infected computers
•   Basic networking | VOIP services setup and troubleshooting
•   Billing questions
•   General Installation /Un-installation of programs.

Experience configuring /troubleshooting email clients including:

•   Outlook Express | Windows Mail | Mac Mail
•   Outlook 2000 | 2002| 2003 | 2007
•   Netscape | Eudora | Thunderbird | IncrediMail | Windows Live Mail

Experience configuring /troubleshooting browsers including:

•   Internet Explorer 6 | 7 | 8
•   Mozilla Firefox 2 | 3
•   Safari | Opera | Netscape | Chrome

To apply, please click on the "Apply To Requisition" button on this page

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