The Linux Systems Administrator provides technical support and technical consulting for Rackspace customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Linux Server technicians have an extensive knowledge of web hosting technologies of Linux/Unix operating systems, and are able to handle over 90% of all customer issues that may arise.

Responsibilities:

• Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must.
• Proactively monitor customer trouble tickets.
• Ensure that all tickets and phone calls are handled within appropriate service level agreement timeframes.
• Escalate tickets as needed
• Serve as an escalation point for lower level support technicians.
• Participate in rotating on-call schedule as a senior member of customer operations.

The Most Competitive Candidate Will Have The Following:

• DNS fundamentals, including diagnostics with Unix tools
• Network fundamentals, including diagnostics with Unix tools
• RedHat Linux experience
• FreeBSD 4.x
• Sun Solaris 7 and 8
• Apache 1.3 and/or 2.0
• Sendmail
• Qmail & VPopmail
• VS-FTPD
• OpenSSH daemon and client
• Plesk Control Panel
• Generating and managing SSL certificates using openssl
• 3-5+ years experience
• RHCE - Certification is a plus, but not required
• Degree is a plus, but not required

Click here to apply online for this position, or visit our website at www.rackertalent.com/careers to search for other openings.