Demand Media informs, entertains and connects millions of people every day. Through a portfolio of vertical web properties reaching more than 80 million monthly visitors, a global network of digital partners, and a breakthrough content studio, Demand Media publishes what the world wants to know and share. Join the company that is shaping the future of media – how it's created, consumed and shared!   We work in a fun, collaborative environment that is as diverse, adventurous and open-minded as the content we create for the world. We encourage all of our employees to learn and grow personally and professionally so they can assume greater responsibilities and advance their careers.   We're looking for ambitious, driven, self-starters who want to be on the leading edge of innovation in online media and technology.  

Responsibilities: ·         Manage a team of over 40 Sales Representatives and Technical Support Representatives (TSRs) ·         Manage all aspects of Sales and Technical Support, Account Management and all 24X7 components of Customer Service across the different business lines. ·         Align Retail Sales and Reseller Sales, and Technical Support with the business objectives and strategy. ·         While serving as a trusted advisor, demonstrate extensive knowledge and insight into prospective clients' business processes while linking Demand Media offerings to the agenda of executives. ·         Implements and evaluates sales strategies and incentive programs to exceed revenue growth and performance standards in Retail Sales and Reseller Sales, Technical Support. ·         Develops metrics to help audit both individual and overall group results in terms of sales, leads and customer relationship management. ·         Implements action plans to ensure TSRs, Retail Sales and Reseller Sales have quality sales, account planning and customer service skills. 

Requirements: ·         Bachelor's Degree in Business, Marketing or related field.  ·         Minimum of 4-5 years experience in a Director Level or higher position. ·         Must have 5+ years managing a staff of 25+ people. ·         Very strong verbal and written communication capabilities. ·         Internet background and the ability to discuss internet services fluently. ·         Must have a proven track record of achieving revenue goals. ·         Must have a proven track record of delivering world class support. ·         Must have a proven track record with CRM. Specifically using CRM as both a support and Sales tool ·         Must have a proven track record of transforming call center operations from just a cost center to a high motivated, well respected support and sales organization. ·         The ideal candidate will be a self-motivated, goal oriented, and have a positive attitude.

What we Offer: ·         Competitive salaries ·         Medical, dental, vision, 401(k), and other benefits ·         Energetic, focused, and collaborative work environment

To apply please click here: http://hire.jobvite.com/j/?cj=oXuiVfwo&s=WHIR